Monthly Archives: July 2013

What’s Your Customer’s Memory of Your Business?

Daniel Kahneman, possibly the most famous living psychologist, has greatly impacted the world with his research on irrational decision making. Daniel and I go way back – 1989 to be…

Mixed Signals – How to Stamp Out This Common Communication Barrier

Last week I gave a short talk about common communication barriers. Although the list I normally present to students in the organizational behavior class I teach contains nine points, I…

What Now? 3 Tips for New Graduates

The graduation parties have come and gone. The flurry of activities that were initiated in the wee hours of the night while cramming for finals and culminated at the cap…